Privacy Policy
This privacy policy describes how sistieshop (the " Site ", " we ", " us ", or " our ") collects, uses and discloses your personal information when you visit, use our services or make a purchase from vironafashion.com (the " website ”) or otherwise communicate with us (collectively, the “ Services ”). For purposes of this Privacy Policy, " you " and " your " means you as a user of the Services, whether you are a customer, a visitor to the Site, or another person whose information we have collected pursuant to this Privacy Policy.
Please read this privacy policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use or access any of the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
In order to provide the Services, we collect, and have collected over the past 12 months, personal information about you from a variety of sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable Terms of Service, and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and use our services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information that you send directly to us through our Services may include:
- Basic contact information including your name, address, telephone number and e-mail.
- Order information includes your name, billing address, delivery address, payment confirmation, email address and phone number.
- Account information including your username, password, security questions.
- Shopping information including the items you view, add to your shopping cart or add to your wish list.
- Customer support information including the information you choose to include in communications with us, for example when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect through cookies
We also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information we collect from third parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Our payment processors who collect payment information (eg bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services that you have requested to perform our contract with you.
- When you visit our website, open or click on emails we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons , software developer kits, third-party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, and we are not responsible for the policies or practices of any third parties.
How we use your personal information
- Delivery of products and services. We use your personal information to provide you with the Services to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchase, return, exchange or other transaction, to create, maintain and otherwise manage your account, to arrange shipping, facilitate any returns and exchanges, and to allow you to write reviews.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, SMS or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password or other access information with others. If you believe your account has been compromised, please contact us immediately.
- Communicating with you. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Cookies
Like many other websites, we use cookies on our website. We use cookies to strengthen and improve our website and our services (including to remember your actions and preferences), to run analytics and better understand user interaction with the services (in our legitimate interest in managing, improving and optimizing the services). We may also allow third parties and service providers to use cookies on our site to better tailor services, products and advertising on our site and other sites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies via your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including certain features and general functionality, to function incorrectly or no longer be available. In addition, blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.
How we share personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (eg IT administration, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our group of companies, in our legitimate interest in running a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights and our rights of users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information " :
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We do not use or disclose sensitive personal information for the purpose of deriving characteristics about you.
User Generated Content
The Services may allow you to submit product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and available to all.
We do not control who has access to the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of information that you disclose or receive from third parties.
Third Party Sites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on those websites. Information you submit in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation on their use of us. or by a third party. Our inclusion of such links does not in itself imply any endorsement of the content of such platforms or of their owners or operators, except as indicated on the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact information below to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) personal information about persons under the age of 16.
Security and storage of your information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.
- Right to access/know. You may have the right to request access to personal information that we hold about you, including details of the ways in which we use and share your information.
- Right to erasure. You may have the right to request that we delete personal information we hold about you.
- Right to correct. You may have the right to request that we correct inaccurate personal data we hold about you.
- Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
- Limitation of processing: You may have the right to ask us to stop or limit our processing of personal data.
- Withdrawal of consent: Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
- Managing communication preferences: We may send you promotional emails and you may opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights where set out on our website or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing an actual response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or submit your complaint to your local data protection authority.
International users
Please note that we may transfer, store and process your personal information outside of the country in which you reside, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.
If we transfer your personal data out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that has been to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please contact us at
Telephone: +45 48261650
Email: hello@sistie.dk
Address: Slotsgade 65, B1
3400 Hillerød
Denmark