Return

Return and exchange service

At Sistie/Sistie2ND, you always have 30 days of full right of withdrawal from the date you receive your package. We do not take back used goods.

We point out that no guarantee is given on sequins, pearls, stones etc. on hair accessories and chunky rings.

The unwanted goods are sent back together with a copy of the order or invoice as well as a completed return slip and will be credited.
You are then asked to place a new order in our webshop www.sistieshop.com for the product you wish to exchange.
The 2 purchases therefore take place independently of each other.

We recommend that you send with GLS and get a Track & Trace no.

Discount codes

If you have used a discount code, you will only be refunded the amount you paid and not the original price of the product before the discount code was applied.

If you have purchased during a campaign such as FREE GIFT , 3for2 or a gift set , the entire order must be returned if you want a refund.

  • If you return a product in a gift set, you will not be refunded 50% of the amount.

Return portal

You cover the costs for the return yourself. If you use our return portal and label, it costs below amount, which will be deducted from your purchase when we put money for the purchase back into your account.

Via this GLS return portal, you can create a return label that you can print out in your GLS parcel shop, CLICK HERE

Returned goods are sent to:

Sistie/Sistie2ND ApS
Slotsgade 65 B1
3400 Hillerød
Denmark

Once your return has been received, customer service will process it as soon as possible. If your return shipment meets the conditions* for return (see return slip attached to your shipment), we will return the money to your payment card as soon as possible and no later than 14 days after receipt.
If you have paid by credit card, the refund will be made to the credit card used.

Delivery of products from Sistie/Sistie2ND is deemed to have taken place when you as a customer have received the item.

Packages not picked up will be considered a regret for the purchase, which is why we deduct a fee of €6 for the return freight from the parcel shop in question.


BUT, most often packages are sent back because the buyer has not written his phone number. or email address correctly, and therefore have not received a notification from GLS - so remember to check your information when you make an order.

Important!

Your goods must be sent back in the original box or other proper packaging, so that they are not damaged during the return shipment, and be in the same condition as on receipt.

Attach a copy of the invoice.

 

Return from abroad:

 

Country Price How
Belgium EUR 13
Download the return label above, the return amount will be credited to your order
Finland EUR 21 Download the return label above, the return amount will be credited to your order
France EUR 15
Download the return label above, the return amount will be credited to your order
Faroe Islands The customer pays for the return themselves, the package must be sent with Track N Trace
Greece EUR 67
Download the return label above, the return amount will be credited to your order
Greenland The customer pays for the return themselves, the package must be sent with Track N Trace
Netherlands EUR 13
Download the return label above, the return amount will be credited to your order
Italy EUR 14
Download the return label above, the return amount will be credited to your order
Luxembourg EUR 21
Download the return label above, the return amount will be credited to your order
Norway see explanation below**
Poland EUR 13
Download the return label above, the return amount will be credited to your order
Portugal EUR 52
Download the return label above, the return amount will be credited to your order
Spain EUR 14
Download the return label above, the return amount will be credited to your order
Sweden  EUR 13 Download the return label above, the return amount will be credited to your order
Germany EUR 13
Download the return label above, the return amount will be credited to your order
Austria EUR 25
Download the return label above, the return amount will be credited to your order

**Norway return :

Send an email to hello@sistie.dk with the order no. and which goods are wanted back. Include the Track N Trace number for your package.

The customer pays for shipping himself, remember the Track N Trace number and the package must be sent to:

UTRO Agency
The saw road
23C
4959 Oslo
NO

It is important that the package is sent to the address as a business package, as it will not be collected from a parcel shop or post office.

The money for the goods will be refunded upon receipt at Utro Agency.

 

In case of complaints

See under Complaints